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At Strive & Co, we take pride in the quality of our products and the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us remains enjoyable.

Money-Back Guarantee:

In addition to our standard return policy, Strive & Co offers a money-back guarantee for products that arrive damaged or do not match our advertisements or images. This guarantee reflects our commitment to your satisfaction and ensures you receive products as expected.

Scope of the Money-Back Guarantee:

  • Applies if the product arrives damaged.

  • Valid if the received product does not match our advertisements or images.

Conditions of the Money-Back Guarantee:

  • This guarantee is valid for 14 days from the delivery date.

  • To be eligible, you must provide evidence of the damage or discrepancy, such as photos.

  • The product must be returned in its original packaging, along with any included accessories and documentation.

How to Claim the Money-Back Guarantee:

Contact our customer support at info@striveandco.com with details of the issue and supporting evidence.
Our team will assess your claim and provide further instructions regarding the return process.

Money-Back Guarantee Refund Process:

Once your claim is received and approved, a refund will be processed.
The refund will cover the full cost of the product, excluding the original shipping costs and any return shipping fees.

Please read the following terms and conditions carefully to understand our refund policy:

Timeframe for Returns and Refunds:

  • Customers have 14 calendar days from the delivery date to request a return or refund.

  • Any requests submitted after this period will not be eligible for a refund or exchange.

  • The product must be returned within this period.

Eligibility for Refunds:

To be eligible for a return or refund, products must be:

  • Unused and in the same condition as received.

  • In the original packaging with all labels and seals intact.

  • Accompanied by the original order receipt or proof of purchase.

Please note that opened or used products, as well as items purchased on sale or at a discount, are not eligible for a refund.
Unfortunately, not all products can be returned if used. Sports items, for example, cannot be returned once used due to hygiene reasons, as they come into direct contact with the body.

How to Request a Refund:

To initiate a return or refund, contact our customer service team at info@striveandco.com with the following details:

  • Your full name

  • Order number

  • Purchase date

  • Reason for return

  • Photos of the product(s) (if damaged or defective)

Our team will review your request and respond within 48 hours with further instructions for the return process.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 10 business days.

Shipping Costs:

Please note that a return shipping fee of €4,95 will be charged. This amount will be deducted from your final refund.
We recommend using a trackable shipping service, as Strive & Co is not responsible for items lost during return shipping.

Exchanges:

We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged product for another item, the process is similar to a return. Any price difference will be charged or refunded as necessary.

Partial Refunds and Non-Refundable Items:

In certain situations, partial refunds may be granted. We will inform you of any deductions before processing the refund.
Only regularly priced items are eligible for refunds. Sale items, discounted products, and other specified items (such as gift cards) cannot be refunded.

Items Not Received:

If you have not yet received a refund, first check your bank account or contact your credit card company.
It may take some time before the refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at info@striveandco.com.

For further questions or comments regarding our return policy, please contact us at info@striveandco.com.

Thank you for choosing Strive & Co. We appreciate your trust and business.